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Frequently Asked Questions
If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.
Please reach out to us if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Yes, you may. YouCoffee does provide you with a self-service delivery to pick up your orders. Visit YouCoffee’s showroom and collect your order directly from the showroom (subjected to stock availability).
Please click the “About” tab on the top options bar and and select “Payment” to find out more about our payment policies.
All orders are subjected to availability of the product. for more detailed information on our delivery policies, please refer to “Delivery Policy” at the “About” option on the top.