Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 2-3 working days provided payment is validated/received.
Should the product not be in stock please allow 2-3 weeks. This will allow for manufacturing and delivery to our warehouse.
Every effort is made to effect delivery of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence YouCoffee will contact you via email and provide a revised delivery schedule.
We strive to get your product to your door in the quickest possible time.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-delivering.
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS. Order processing will not begin until we receive a confirmed order and full payment has been made.
Commonly Asked Questions
- I ordered multiple items, but I only receive ONE (1), where are my other items?
If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.
Please reach out to us if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.
- What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
- Can I pick up my order at YouCoffee office?
Yes, you may. YouCoffee does provide you with a self-service delivery to pick up your orders. Visit YouCoffee’s showroom and collect your order directly from the showroom (subjected to stock availability).