How to know if my payment was successful or fail?
You will be notified via SMS and email within 24 hours upon completion of order confirmation. Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
Which credit cards are accepted for payment?
YouCoffee accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected. Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
Credit card details
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
We will refund any payment made in error or if the payment is not currently due and creates a credit balance on your account. Refunds for payments that are correct and made on an outstanding balance will not be refunded unless approved by the Management team. To request a cancellation of an online payment and refund of your payment please call our business office at 603-3082 1888 within 24 hours of your transaction excluding Saturday, Sunday or Holidays. Online refunds will be processed as soon as they are approved. If you have questions regarding our refund policy, please call the representative at 6011-3633 6060.